Refund policy
REFUND & RETURN POLICY
DRU VINTAGE
Last Updated: September 26, 2026
At Dru Vintage, we want you to feel confident in every purchase. If something isn’t right with your order, we’re here to help.
Please review our refund and return policy below before making a purchase.
RETURNS
We accept return requests within 14 days of the delivery date.
To be eligible for a return, items must be unworn, unwashed, and in the same condition in which they were received, with any original tags attached.
Items that have been worn, washed, altered, or damaged after delivery are not eligible for return, except where otherwise required by applicable law.
To initiate a return, please contact us at support@druvintage.com with your order number and reason for return.
Returns must be approved before items are shipped back to us. Unauthorized returns may not be accepted.
SIZING & MEASUREMENTS
We encourage customers to review the sizing chart and product measurements before placing an order.
All measurements are approximate and may vary slightly due to the nature of garment production and fabric construction.
If you have questions about sizing, please contact us before purchasing.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the return is due to an incorrect, defective, or damaged item received.
Original shipping charges are nonrefundable unless the return is due to an error on our part.
We recommend using a trackable shipping service when returning an item. Dru Vintage is not responsible for return packages lost or damaged in transit before they reach us.
REFUNDS
Once your return has been received and inspected, we will notify you of its approval or rejection.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued. Processing times may vary depending on your payment provider.
DAMAGED OR INCORRECT ITEMS
If you receive an incorrect, defective, or damaged item, please contact us as soon as possible after delivery.
Include your order number and clear photographs of the issue so we can evaluate the situation and provide an appropriate resolution.
We will work with you to arrange a replacement, refund, or other suitable solution.
EXCHANGES
Exchanges are accepted within 14 days of delivery, provided the item is unworn, unwashed, and in its original condition with all tags attached.
Size exchanges are available only if the desired size is currently in stock. Due to the limited quantities of Dru Vintage releases, we cannot guarantee the availability of replacement sizes.
If your desired size is unavailable, you may request a return for a refund in accordance with our Refund & Return Policy.
To request an exchange, please contact support@druvintage.com with your order number and the size you would like to receive.
CONTACT US
For questions regarding returns, exchanges, or refunds, please contact:
Dru Vintage
Email: support@druvintage.com
Business Address:
1126 N Ellsworth Rd, Unit 183
Mesa, AZ 85207
United States